GENERAL TERMS AND CONDITIONS OF SALE (T&Cs)

Last updated: 15/02/2025

 

PREAMBLE – IDENTIFICATION OF THE SELLER

 

These General Terms and Conditions of Sale (hereinafter referred to as the “T&Cs”) govern all sales made through the website www.kellvora.com.

Kellvora is a commercial brand operated by WANSI Ltd, managed by Tonkeu Emini Philippe Stephane.

📧 Contact email: contact@kellvora.com

These T&Cs apply exclusively to online sales conducted via the Kellvora website. They are intended for consumers who have full legal capacity to enter into contractual agreements.

Kellvora acts as a retailer and intermediary. Some products offered on the website are manufactured by third-party suppliers. Product descriptions, visuals, and specifications are based on information provided by these suppliers. Kellvora ensures that all products meet current quality and manufacturing standards.

 

SCOPE OF THESE TERMS

These T&Cs provide customers with clear and transparent information regarding:

• Methods for storing and reproducing these T&Cs
• Legal notices of the Kellvora website
• Website usage conditions
• Essential characteristics of products
• Steps required to conclude an online contract
• Methods to identify and correct input errors
• Available languages
• Contract archiving and access
• Applicable warranties
• Delivery timelines and costs
• Order tracking
• Prices and payment security
• Right of withdrawal and returns
• Contract duration and price validity

 

SECTION 1 – STEPS TO CONCLUDE AN ONLINE CONTRACT

 

1.1 Ordering Process

 

Orders are placed exclusively online via:

👉 https://www.kellvora.com

Customers browse the website, select products, and add them to the cart by clicking “Add to Cart”. At any time, customers may review their cart and proceed by clicking “Checkout”.

 

1.2 Contract Validation

Before finalizing the order, customers must review their cart, confirm product quantities, and provide accurate delivery and billing information.

To complete the purchase, customers must:

• Accept these General Terms and Conditions of Sale
• Proceed through the secure payment process

Once payment is completed, an order confirmation page is displayed, and a confirmation email is sent. This email confirms receipt of the order but does not yet constitute final acceptance.

Kellvora reserves the right to refuse or cancel any order in the event of suspected fraud, technical issues, or abnormal order volumes (notably quantities exceeding 100 units of the same product).

1.3 Correction of Input Errors

Customers may review and correct input errors at any time before finalizing payment.

If an error is discovered after order confirmation, customers must contact contact@kellvora.com as soon as possible.

 

SECTION 2 – ARCHIVING AND ACCESS TO CONTRACTS

Kellvora securely archives order confirmations, invoices, and contracts on a reliable and durable medium.

Customers may request access to archived documents related to orders exceeding a certain value by contacting customer support.

SECTION 3 – LEGAL AND CONTRACTUAL WARRANTIES

 

3.1 Legal Warranty

In accordance with applicable consumer protection laws, customers benefit from legal warranties covering defective, damaged, or non-compliant products.

If a product does not conform to the order, Kellvora may offer:

• A replacement
• A repair
• A refund

Supporting evidence (photos or videos) may be requested. Return shipping costs may be reimbursed upon validation.

Customers are invited to consult the Return Policy for further details.

3.2 Limitation of Liability

 

 

Kellvora makes every effort to ensure customer satisfaction. However, liability cannot be engaged in cases of:

 

• Force majeure
• External logistics delays
• Misuse of products
• Non-compliance with regulations in the destination country

SECTION 4 – DELIVERY TERMS

 

 

 

4.1 Delivery Address

 

Products are delivered to the address provided during checkout. Customers are responsible for ensuring accuracy.

 

 

4.2 Delivery Timeframes

 

• Order processing: 24–48 hours
• Standard shipping: 6–10 business days
• Express shipping: 3–5 business days (depending on location)

Delivery times are estimates and may vary due to customs, weather, or logistics partners.

4.3 Shipping Costs

Shipping fees vary depending on the selected delivery method and are displayed at checkout.

 

4.4 Order Tracking

 

 

Customers receive tracking information by email once the order is shipped.

 

For delivery-related inquiries, customers may contact contact@kellvora.com.

SECTION 5 – PRICES

 

All prices displayed on the website are shown in the applicable currency and include taxes unless otherwise stated.

 

Customers are responsible for verifying import regulations and usage restrictions in their country of residence.

SECTION 6 – PAYMENT METHODS AND SECURITY

 

 

6.1 Payment Methods

 

Accepted payment methods include major credit and debit cards and other secure payment solutions available on the website.

 

Payments are processed via secure third-party providers (such as Stripe). Kellvora does not store any banking information.

6.2 Payment Security

 

 

The website uses SSL encryption technology to ensure secure transactions.

 

No payment data is stored on Kellvora servers.

SECTION 7 – RIGHT OF WITHDRAWAL & RETURNS

 

 

In accordance with consumer regulations, customers may exercise their right of withdrawal within 14 days of receiving their order, without justification.

 

Returned products must be unused, unopened, and in original packaging.

Return shipping costs remain the responsibility of the customer unless the product is defective.

Refunds are processed within a reasonable timeframe after inspection.

SECTION 8 – CONTRACT DURATION & PRICE VALIDITY

 

 

Products remain the property of Kellvora until full payment is received.

 

Prices and offers are valid only while displayed on the website and subject to available stock.

SECTION 9 – APPLICABLE LAW & JURISDICTION

 

 

These General Terms and Conditions are governed by applicable international commercial and consumer protection laws.

 

In the event of a dispute, an amicable solution will always be sought first.

SECTION 10 – CUSTOMER SUPPORT

 

 

 

For any questions, complaints, or after-sales service requests, customers may contact:

 

📧 contact@kellvora.com

SECTION 11 – PERSONAL DATA

Customer data is collected solely for order processing and customer relationship management.

 

Customers have the right to access, rectify, or request deletion of their personal data.

See Privacy Policy for full details.

SECTION 12 – SUPPLIER & STORE OWNER AGREEMENT (DROPSHIPPING MODEL)

 

 

Kellvora operates under a direct shipping (dropshipping) model.

Products are shipped directly from suppliers to customers.

Kellvora acts as an intermediary facilitating purchase, payment, and customer support on behalf of end customers.